Compliance outreach is the phase in which the Ravti system begins sending emails to all tenants that are responsible for maintaining their HVAC. For example, if a tenant is required by lease to maintain their HVAC quarterly, at the beginning of quarter three, the outreach will ask for maintenance records pertaining to quarter two.
In each email a tenant receives, a personalized link gives them access to a page that allows them to upload their maintenance records. No login from the tenant is required. See an example below of an email:
There is a large, color-coded box for them to click, which will take them to their personalized link where they can upload a document.
Once a document is submitted, it gets QA'd by the Ravti Compliance team to determine if the tenant provided a valid maintenance document and is compliant or non-compliant.
Tenants may receive a maximum of four emails during a single outreach period. After the tenant uploads a document, the outreach for that period stops and the tenant does not receive another email until the next Compliance Period.
If after the four weeks a tenant has not responded, their compliance status toggles to "No Response".
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