What does each compliance status mean?

Ravti includes more information than just "Compliant" or "Noncompliant".  

Listed here are all the primary compliance statuses, and each of their meanings:

• Compliant – a tenant has provided proof of service for a given compliance period, and are compliant in actually maintaining their equipment with their lease
• Non-compliant – a tenant has not provided sufficient proof of service in becoming compliant with their lease during a given compliance period
• Pending Compliance – a tenant is currently in the middle of outreach and being asked to provide proof of compliance.  Our robots will send emails to a tenant for a maximum of four times before shifting them to non-compliant.  If a tenant does upload a document, they will be shifted to compliant after the document has been audited.  This is the only status that sends email notifications to tenants.
• Document Returned – the tenant has uploaded a document, but has not been audited yet to ensure service meets compliance.
• Pending PM – this status is used when a suite is landlord managed, and proof of maintenance has not been uploaded yet.  This is also used for any vacant, or unoccupied suites.

Any of the above options are available to you to edit per compliance outreach.  There are also some Compliance Statuses that the system will default to under specific conditions:

• Exempt – used for tenants that are exempt from providing proof of maintenance for their equipment.  No emails are sent to them and no document is expected from them at any point.
• No Response – outreach to the tenant was attempted successfully but the tenant never responded with a service ticket. 
• Undelivered – outreach to the tenant was attempted but email delivery itself failed.  This usually occurs when a tenant has an invalid email address listed, has blocked Ravti, or is missing an email address entirely. 
• Not Available – no compliance data is available for display.  This typically occurs with new users or facilities who have not yet begun any outreach, or periods where Compliance was not run at those facilities.