
Erol Ogunc
Activity overview
Latest activity by Erol Ogunc-
Erol Ogunc created an article, How do I exempt a tenant from Tenant Compliance?
If you have a tenant that should be exempt from Tenant Compliance you will need to mark them as exempt on their individual Suite page in Ravti. Once you navigate to that tenant's suite page, click ...
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Erol Ogunc created an article, How can I add service tickets or work history to Ravti?
Step 1 - Click into a Suite or HVAC unit on Ravti Step 2 - Click "Add History" on the right-hand side. If you do this from the Suite Page, it will select all of the units at this suite automatic...
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Erol Ogunc created an article, How can I cancel a facility?
To cancel a facility, please click here to submit your cancellation form. Another shortcut to this form can be found in Ravti at the bottom of any "Facility Info" tab by clicking the "Cancel Build...
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Erol Ogunc created an article, How can I manage notifications for my team and/or myself?
You will always be included in all notifications for a Work Request submitted by you. If you want to change your notifications for work you did not request, let's check your notification settings ...
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Erol Ogunc created an article, Billing
There is no upload feature for billing the customer however, we always provide you their billing contact information. The billing contact and party will almost always be the customer and will be in...
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Erol Ogunc created an article, Update a Tenant - Compliance Responsibility and Email
When RAVTI audit's HVAC maintenance, there are a variety of options in the system that dictate who we contact and how often we reach out. Maintenance Responsibility - This tells Ravti who is respo...
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Erol Ogunc created an article, Request for Quote: What are the payment terms for a replacement or repair done through Ravti?
For RFQ projects, the customer requesting the work will choose whether the project will be billed directly through them or through Ravti. If they want to be billed directly, their billing informati...
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Erol Ogunc created an article, Request for Quote: Does Ravti share proposals or bids with other vendors?
Ravti does not share vendor names or proposals among those bidding on a project. All vendor names and proposals will only be viewable by the property manager users who requested quotes for thei...
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Erol Ogunc created an article, Requests for Quotes: How do we receive and respond to a proposal request?
When a customer submits a request for proposal/quote you will receive an email with the date your bid is due, along with the scope of work and on-site contact information needed to perform the wor...
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Erol Ogunc created an article, What is the process for fulfilling Service Calls?
The 5 Parts/Actions required to complete a service call after receiving a request from a property manager is as follows: Providing a Schedule for a New Request Complete the Field Work Confirm ...